SAP Knowledge Base Article - Preview

3347699 - New Case Automatic Confirmation Time - SAP for Me

Symptom

Starting from September 21, 2023, the automatic confirmation time in SAP for Me will be adjusted from 30 days to 21 days in closer alignment to Cloud Support Industry and ITIL standards. For more details, please see here


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Environment

SAP for Me

Keywords

SAP for Me, Auto Close, automatic, auto, closure, customer action, confirm, confirmation, autoclose,  ticket, message, incident closure time, case closure time  , KBA , XX-SER-FORME , SAP for Me , How To

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