SAP Knowledge Base Article - Public

3347932 - SF MobileApp with MDM MS intunes - Failure to reconnect to the App with iOS


  • iOS users get an error ~ device state unregistered ~ if they login successfully to the app then logout and try to login again. This does not occur on Android devices. 
  • An MS Azure error code 530001 shows up in the UI along with the device state unregistered message.


SAP SuccessFactors HXM Suite - Mobile

Reproducing the Issue

- Install Intune Company Portal 
- Install SuccessFactors through Intune using an iphone
- Launch SuccessFactors app and connect by providing the  user's credentials 
- the connection is successful -> This is expected. 
- Once connected, deactivate the account in SuccessFactors Mobile app and close the app. The deactivation is successful. -> This is expected. 
- Launch again SuccessFactors mobile app and connect with the same user by providing its credentials. the login fails and an error message ~ device state unregistered ~ is thrown (screenshot attached) -> This is not expected. 


This may be caused by a network restriction. Initially, creating a session through the App using Safari ViewController works fine. However, when the same flow is repeated and the app switches to a different ViewController using WebKit, the request gets blocked due to the network configuration.



To workaround this issue, we recommend clearing the Safari cache and trying to access again.


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SAP SuccessFactors HXM Core 2305