Symptom
In Agent.log of Simple Diagnostics Agent (aka SDA), errors similar to below are reported.
ERROR [MAI <SID> 1] com.sap.solman.agent.mai.GenericMetricCollector collectForSingleMetric failed com.sap.solman.agent.mai.api.CollectorException: com.sap.solman.agent.core.error.SystemException: Trusted connect with user sapadm to SAPHostControl webservice failed. 1. Add "service/admin_users = sapadm" to DEFAULT.PFL of the system and restart SAPControl (SAP Note 927637). 2. Check the s-bit of sapuxuserchk binaries (SAP Note 1932225, Unix only). at com.sap.solman.agent.mai.http.GetProcessListCollector.collectForSingleMetric(GetProcessListCollector.java:58) at com.sap.solman.agent.mai.DelegatingMetricCollector.collectForSingleMetric(DelegatingMetricCollector.java:39) at com.sap.solman.agent.mai.GenericMetricCollector.collect(GenericMetricCollector.java:239) |
or
ERROR [MAI <SID> 28] com.sap.solman.agent.mai.GenericMetricCollector collectForMetricGroup failed com.sap.solman.agent.mai.api.CollectorException: com.sap.solman.agent.core.error.SystemException: Trusted connect with user sapadm to SAPControl webservice on instance <instance no.> of system (undefined) failed. Unknown error in requestLogonFile. at com.sap.solman.agent.mai.http.WebDispGetServerListCollector.collectForMetricGroup(WebDispGetServerListCollector.java:142) at |
While executing command /usr/sap/hostctrl/exe/sapcontrol -nr 99 -function RequestLogonFile sapadm, it gives the output: cannot create logon file.
Disclaimer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
- SAP Focused Run
- Simple Diagnostics Agent all versions
Product
SAP Focused Run 3.0 ; SAP Focused Run 4.0
Keywords
SDA, SHA, sapadm , KBA , SV-FRN-INF-SDA , Simple Diagnostic Agent (SDA) , Problem
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