3348009 - SAP Marketing - Subscriptions missing in Contact Profile App

Subscriptions with communication category and relevant interaction can be found on contact profile. However, subscriptions are not displayed in the "Permission Marketing" tab

• SAP Marketing Cloud

1. Import subscriptions with relevant communication category
2. Check subscriptions under tab "Permission Marketing" on contact profile app

Subscriptions are supported exclusively for the Email Newsletter scenario, meaning only the EMAIL communication medium is relevant. Although subscriptions can technically be imported with different communication media and ID origins, only EMAIL-based subscriptions are considered during processing and are displayed in the contact UI. 

Subscription-enabled communication categories only work with the communication medium Email, where the origin is EMAIL. Other origins, such as SMS or custom-defined origins, are not supported.

This design is documented in the online help as well:

1. Permissions and Subscriptions
   Subscriptions are a special form of permissions, which are only valid for a certain marketing context, for example, a newsletter or event. In contrast to permissions, there are no default subscriptions. Subscriptions are only available for the email communication medium. They can be overridden by opting out of general email permissions.
2. Communication Categories and Limits

opt in, opt out, permission, subscription. , KBA , CEC-MKT-DM-PER , Marketing permissions , Problem