3348244 - Purchase Order Approval Task Being Sent To Wrong Employee Approver

Purchase Order is created and sent to approval; however, the task is assigned to the wrong approver. 

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SAP Business ByDesign

1. Go to Application and User Management work center.
2. Go to Business Task Management view. 
   You can see the task "Approve Purchase Order ABC" (ABC is the Purchase Order's ID). 
3. Select the task. 
   Now you check the "Person Responsible: John Smith" (John Smith is the user assigned to approve this task). 
   You expected that the Person Responsible would be actually "Anne Taylor" (Anne Taylor is another user). 
   John and Anne are fictional names to illustrate the scenario. 

The employee maintained in the approval condition is incomplete. For example, in this scenario, the full name of the employee is "Anne Davis Taylor". 

The steps to check the approval condition are:

1. Go to Application and User Management work center.
2. Go to Approval Processes view. 
3. Show: Active and scheduled processes.
4. Select the approval process regarding Purchase Orders. 
5. Click in View button.
6. Select the step that should assign the task to "Anne Taylor". 
   For this step, you can check that there is a condition: "Created By: Anne Taylor". 

The steps to identify the full user's name maintained in the system are listed below:

1. Go to Application and User Management work center.
2. Go to Business Users view.
3. Search for Anne. 
4. Click in the link in column "Name": Taylor, Anne.
   It opens the Employee Overview. 
   Then in the Header you can see: "Anne Davis Taylor". 

In this example the employee's name maintained in the system is "Anne Davis Taylor". Hence the system does not identify that "Anne Taylor" and "Anne Davis Taylor" is the same employee / user. 

In the Approval's condition it should be maintained the full employee's name. In this example, the condition should be "Created By: Anne Davis Taylor" instead of "Created By: Anne Taylor". 

• KBA: 2705866 - Purchase Order Approval Process Not Working When the Condition is Created By
• KBA: 2928419 - Approval conditions not working

Purchase Order; Approval; Created By; Business Task Management; Person Responsible , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem