SAP Knowledge Base Article - Public

3348324 - Why do I receive the error "Network error occurred. Please reload the page." in SAP Signavio Process Governance?

Symptom

Users are receiving the error "Network error occurred. Please reload the page." when trying to open an existing process and they are not able to make any updates to the process in SAP Signavio Process Governance.

Environment

SAP Signavio Process Governance

Reproducing the Issue

  1. Go to Signavio Process Governance
  2. Select a process
  3. Receive the error

Cause

The malfunction may be caused by a proxy server issue in the users' network that distorts the request parameters when processes are opened.

Resolution

There are a few possibilities to fix this issue:

  • Try opening processes outside the company network.
  • Verify with the IT department if there are any Network proxy/Content blocker and/or recent updates in Network.

Keywords

Network error, reload, page, malfunction, proxy server, issue, user network, distorts, request parameters, processes, error occurred, proxy server issue, network distortion, error message, troubleshooting, connection problem, server-side issue, error handling, network connectivity, error diagnosis, error resolution, request distortion, error mitigation, network troubleshooting, error notification, network stability, server issue, parameter distortion, process opening, network distortion, network configuration, error identification, error troubleshooting, process management, proxy server problem, request handling, network malfunction, data corruption, request handling distortion, process accessibility, user, users , KBA , BPI-SIG-PG-EDT , Process Governance Editor , Known Error

Product

SAP Signavio Process Governance all versions