SAP Knowledge Base Article - Public

3348464 - Contents Cannot be Launched in New Window in Mobile Browser


When Course Home User Experience feature is enabled:

  • User is unable to launch content in a new browser window on mobile phones while the same item content can be launched in a new browser tab in desktop browser
  • Document type content object automatically completed without playing it


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Reproducing the Issue

1. Login system on iPhone Safari browser or Android phone Google Chrome browser>

2. Launch a course which has enabled 'Launch in New Window' in its Content Object level > 

3. The content launched inline on mobile phones

4. Launch the same course from web browser > it launched in a new browser window.


Course Home Experience only supports contents to be launched inline on mobile phones.

If the 'Launch in New Window' option is enabled at Content Object level, it may cause unexpected issues.


Please disable the 'Launch in a New Window' option at Content Object level.

Alternatively, admin can set property 'overrideContentLaunchInNewWindow=true' at tenant level via path LMS > System Administrations > Configurations > System Configuration > LMS_ADMIN configuration file.

See Also


mobile browser, launch content in new window, in new tab, iPhone, Android phone, Course Home, coursehomeblended , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS-CHM , Course Home , Problem


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