Symptom
- User is unable to launch content in a new browser window on mobile phones while the same item content can be launched in a new browser tab in desktop browser
- Document type content object automatically completed without playing it
Environment
SAP SuccessFactors Learning
Reproducing the Issue
1. Login system on iPhone Safari browser or Android phone Google Chrome browser>
2. Launch a course which has enabled 'Launch in New Window' in its Content Object level >
3. The content launched inline on mobile phones
4. Launch the same course from web browser > it launched in a new browser window.
Cause
- Course Home Experience only supports contents to be launched inline on mobile devices.
- If the 'Launch in New Window' option is enabled at Content Object level, it may cause unexpected issues.
Resolution
- Please disable the 'Launch in a New Window' option at Content Object level.
- Alternatively, admin can set property 'overrideContentLaunchInNewWindow=true' at tenant level via path LMS > System Administrations > Configurations > System Configuration > LMS_ADMIN configuration file.
Any issues from content launched in new window is use at your own risk , and may not work as expected.
See Also
Keywords
mobile browser, launch content in new window, in new tab, iPhone, Android phone, Course Home, coursehomeblended , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS-CHM , Course Home , Problem
SAP Knowledge Base Article - Public