Symptom
You notice in the Communication Channel Monitor that channels using Mail Adapter are in error after startup. The Adapter can be started by opening NWA-> "Sart & Stop: Java Services" -> "Java Services" tab, in the "Service Component Name" search for "mail", and click on the row which says "com.sap.aii.adapter.mail.svc", and start/restart it using the button.
The Default Trace files contain the following error:
Application sap.com/com.sap.aii.adapter.mail.app cannot be started. Reason: it has hard reference to service com.sap.aii.adapter.mail.svc, which is not active on the server because service has failed to start. Contact component owners to investigate the problem with service com.sap.aii.adapter.mail.svc.
[EXCEPTION]
com.sap.engine.services.deploy.exceptions.ServerDeploymentException: Application sap.com/com.sap.aii.adapter.mail.app cannot be started. Reason: it has hard reference to service com.sap.aii.adapter.mail.svc, which is not active on the server because service has failed to start. Contact component owners to investigate the problem with service com.sap.aii.adapter.mail.svc.
at com.sap.engine.services.deploy.server.LifecycleController.handleServiceNotAvailable(LifecycleController.java:507)
at com.sap.engine.services.deploy.server.LifecycleController.startReferencedService(LifecycleController.java:471)
at com.sap.engine.services.deploy.server.LifecycleController.startReferencedComponent(LifecycleController.java:210)
at com.sap.engine.services.deploy.server.LifecycleController.startReferencedComponents(LifecycleController.java:179)
Read more...
Environment
SAP PO 7.50, SAP PI 7.50
Product
Keywords
SAP PO 7.50, SAP PI 7.50, Mail adapter, patch, update, upgrade, Mail channel , KBA , BC-XI-CON-MAI , Mail Adapter , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.