SAP Knowledge Base Article - Preview

3349231 - SAP Marketing - Interaction Block in Email not working as expected

Symptom

You are sending a target group based campaign consuming an email with an interactions block. Although the underlying interaction contact has interactions available, the email is either not sent at all, or the email is sent but without having the interaction attributes filled.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with Release 2020

Product

SAP Marketing 2020 ; SAP S/4HANA Cloud all versions

Keywords

Email, Interaction Block , KBA , CEC-MKT-MEM , Content Studio: E-Mails and other messages , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-DM-IA , Interaction , Problem

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