SAP Knowledge Base Article - Preview

3349231 - SAP Marketing - Interaction Block in Email not working as expected


You are sending a target group based campaign consuming an email with an interactions block. Although the underlying interaction contact has interactions available, the email is either not sent at all, or the email is sent but without having the interaction attributes filled.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with Release 2020


SAP Marketing 2020 ; SAP S/4HANA Cloud all versions


Email, Interaction Block , KBA , CEC-MKT-MEM , Content Studio: E-Mails and other messages , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-DM-IA , Interaction , Problem

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