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SAP Knowledge Base Article - PreviewSymptom
An email campaign is executed using an email that contains an interactions block. Although the underlying interaction contact has these interactions available, the email is either not sent, or it is sent without the interaction attributes being populated.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
- SAP Marketing Cloud Edition
- SAP Marketing OnPremise starting with Release 2020
Product
SAP Marketing 2020 ; SAP S/4HANA Cloud Public Edition all versions
Keywords
Email, Interaction Block , KBA , CEC-MKT-MEM , Content Studio: E-Mails and other messages , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-DM-IA , Interaction , Problem
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