Symptom
Work Order Expiration bell notifications is not created while email notification is received.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- We are using Off Cycle Event Batch and Work Order Expiration ISC Event to trigger Work Order Expiration notifications to target recipients.
- The job is running fine and the notifications/emails are sent out properly.
- However, the bell notifications are not created anymore for the target recipients.
Cause
This is a defect.
Resolution
The fix is targeted at 2311 release.
And the patch for the production instance (b2305) fix would be 13th July 2023.
See Also
Setting Up Notification of an Expired Work Order
2524842 - How to Configure Business Rules for Work Order Alerts and Notifications?
Keywords
Work Order Expiration to-do bell notification missing, contingent worker, work order to do alert not seen, ECT-220590, bell notification, INC4704964, no work order alerts created , KBA , LOD-SF-EC-CWF , Contingent Workforce , Problem