SAP Knowledge Base Article - Public

3349740 - Onboarding users are not getting redirected to WorkZone page after completing onboarding steps - SAP SuccessFactors Work Zone


When onboarding users access the Work Zone onboarding guided experience page, initiate and complete any onboarding process, they are not getting redirected back to WorkZone page, but to the SF home page.


SAP SuccessFactors Work Zone

Reproducing the Issue

  1. Onboardee access WorkZone onboarding guide experience page.
  2. The user selects and completes any of the onboarding processes (i.e., personal data collection, additional data collection, I-9 step)
  3. Once the process is completed on SF onboarding page, the user will be redirected to SuccessFactors home page instead of the WorkZone page.


Expected behavior.


When the onboardee  selects any task to be completed on WorkZone onboarding guide experience page, it redirects the user to SuccessFactors in a separate tab, hence when the user finishes the task they remain in the same tab.

The user is expected to manually return to the WorkZone tab after completing the steps in SuccessFactors if they wish to continue working on any other tasks on WorkZone page.


KBA , LOD-SF-EAS-WZG , HR Guided Experiences in SAP SuccessFactors Work Zone , Problem


SAP SuccessFactors Work Zone 1.0