SAP Knowledge Base Article - Public

3349820 - Error after Activation of SSO

Symptom

The user faces an error message after SSO activation: "Identity Provider could not process the authentication request received. Delete your browser cache and stored cookies, and restart your browser. If you still experience issues after doing this, please contact your administrator ".

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Activate SSO in Federation Settings;
  2. Try to login using SSO;
  3. The error message appear.

Resolution

Download the correct metadata from CPQ with the new URL, configuration should be fixed in IDP and uploaded in CPQ.

See Also

Federation Settings -  https://help.sap.com/docs/SAP_CPQ/f80fbcd4f1c74232839c30ce26886f07/1a0011cf555c4888bb3ab53efd065851.html?version=latest

Keywords

IDP, SSO, Cookies, Cache, Identity Provider, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023