Symptom
US I9 Section 2 completion error:
- 'The information provided for Document Number for Social Security Card Document Type does not match our records.'
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to the instance as the manager/responsible user for US I9 Section 2
- Fill in the details for List B and C Documents.
- Submit
- Error is received.
Cause
There's a mismatch between the SSN card listed in Document C and the SSN provided in Section 1.
Resolution
This is the reason for the error in Section 2 of the I-9 form.
- To fix this, the manager or responsible user needs to initiate a correction for Section 1, so that the updated SSN will be reflected in the I-9.
- Following this, Section 1 needs to be re-signed, and then Section 2 can be completed.
Keywords
I-9, Section 2, List C, SSN, Document Type, I9 Section 2 error, OBX, ONB2, Onboarding , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem
Product
SAP SuccessFactors Onboarding 2305