3349833 - Error received when completing I-9 Section 2 - Onboarding

US I9 Section 2 completion error: 

• 'The information provided for Document Number for Social Security Card Document Type does not match our records.'

SAP SuccessFactors Onboarding

1. Login to the instance as the manager/responsible user for US I9 Section 2
2. Fill in the details for List B and C Documents.
3. Submit
4. Error is received.

There's a mismatch between the SSN card listed in Document C and the SSN provided in Section 1.

This is the reason for the error in Section 2 of the I-9 form.

• To fix this, the manager or responsible user needs to initiate a correction for Section 1, so that the updated SSN will be reflected in the I-9.
• Following this, Section 1 needs to be re-signed, and then Section 2 can be completed.

I-9, Section 2, List C, SSN, Document Type, I9 Section 2 error, OBX, ONB2, Onboarding , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem