SAP Knowledge Base Article - Preview

3349833 - Error received when completing I-9 Section 2 - Onboarding

Symptom

US I9 Section 2 completion error: 

  • 'The information provided for Document Number for Social Security Card Document Type does not match our records.'


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2305

Keywords

I-9, Section 2, List C, SSN, Document Type, I9 Section 2 error, OBX, ONB2, Onboarding , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

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