SAP Knowledge Base Article - Public

3349850 - No Journal Entry was Created for Customer Invoice


You have a customer invoice and the cancellation document which do not have the journal entry created as expected.


SAP Business ByDesign 

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Documents view.
  3. Search for the ID ABC (ABC represents the ID of the Customer Invoice).
  4. Click Edit.
  5. Navigate to the Document Flow tab.

Here you see that no journal entry was created for the documents.


When the invoicing document is released, the invoice data is transferred to accounting, then the invoice is posted as a receivable in the general ledger.
In this case, the customer invoice was never released and later cancelled, hence the reason why the journal entry was not created.


This is the system expected behavior.


Customer Invoice, Journal Entry, Missing, Not Created, Released , KBA , AP-CI-CI , Customer Invoice , How To


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