SAP Knowledge Base Article - Preview

3349907 - API Service/Pods not Starting due to JGRP000034 Error

Symptom

In Cloud Portal, it is visible the API service can't start and if after a deployment, causes it to be stuck and eventually fail.

Checking its logs it's possible to find many error messages similar to below one:

JGRP000034: hybrisnode-XX: failure sending message to hybrisnode-YY: java.net.SocketTimeoutException: Connect timed out: 10.245.XXX.XXX:<port>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

JGRP000034, failure sending message, failure, sending, message, API, stuck, failed, deployment , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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