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3349965 - The EM has too many live metrics reporting from Agents and will stop accepting new metrics from Agents

Symptom

In the IntroscopeEnterpriseManager.log, warning is given as below:

[WARN] [Harvest Engine Pooled Worker] [Manager.Agent] The EM has too many live metrics reporting from Agents  and will stop accepting new metrics from Agents.[ Current count = 536,580. Max count = 500,000]

You also notice many 'lost connection' messages like below:

[INFO] [PO Route Down Executor] [Manager] Lost connection at: Node=Agent_7, Address=agenthost.sap.com/12.34.56.78:52144, Type=socket
[INFO] [PO Async Executor] [Manager.Agent] Disconnected from Agent "SuperDomain|<agent host>|SAP HostAgent Process|SAP HostAgent SMDA<instance number>"


Due to the limitation of Introscope EM, the automatic activities  "Introcope Host Adapter" or "Byte Code Adapter Installation" in Managed System Configuration fail. In the "jvm_smdagent.out" or "IntroscopeAgent.log", the following errors are detected.

[WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at <Wily.introscope.sap.com.cn>:6001.

[INFO] [IntroscopeAgent.ConnectionThread] Connected to <Wily.introscope.sap.com.cn>:6001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory in disallowed mode.


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Environment

  • CA Introscope 10.x

Keywords

KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

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