SAP Knowledge Base Article - Public

3350032 - SAP SuccessFactors Learning - Provisioning Configuration Changes


The following subset of Provisioning Configuration Changes should be made/enabled/disabled by your Implementation Partner and may require follow-up actions or implementations. In situations where you are not already engaged with a Partner and there is no associated implementation effort, SAP Support can make minor provisioning configuration including enabling/disabling specific minor features, behalf of a customer .


SAP SuccessFactors Learning


You can open a case with SAP Product Support to request any of the following features to be enabled. Please follow the Case Creation Template described below.


  1. Product Support reserve the right to adjust the scope of this document at any time based on Product Enhancements & Product Direction Changes
  2. As per any new feature enablement, please ensure you enable any feature first in your TEST environment and conduct thorough testing before considering enabling in Production.
  3. We highly recommend that first you review the linked related information to fully understand any requirements or follow-up activities that are required.
  4. SAP Product Support are not responsible for making any further implementation or changes outside the enablement of the below listed switches. If further implementation is required, you must engage with SAP Professional Services or your Implementation Partner for any further actions.
  5. Any feature that are not included on this list cannot be enabled by SAP Product Support.
Feature Main SwitchFeature Sub-SwitchDocumentation Link
Product Function
Support Component
Enable SuccessFactors Learning third-party cookie mechanism — requires “Enable SuccessFactors Learning integration” KBA 3149152LearningLOD-SF-LMS-INT
Enable granting SuccessFactors Learning roles to permission groups — requires “Role-based Permission (This will disable Administrative Domains)” and “Enable SuccessFactors Learning integration”

Case Creation Template for Customers

  1. Select the corresponding Product Function & Support Component
  2. Subject: [Provisioning Switch Request] Please enable/disable switch XYZ for Product Function ABC
  3. Description: I hereby authorize SAP Product Support to enable the following Provisioning Switch in instance <Specify Instance ID here>
  4. <List the switches from the table above> and specify required value if applicable
  5. I confirm that I fully read & understood the documentation related to the feature(s) and the consequences related to enabling/disabling the feature(s)
  6. Requester Information: <Provide your full name & email address>

See Also

For more information on which changes can be completed by Cloud Product Support via Software Change Request, and which changes should be completed by Implementation Partners for Performance & Goals, please check the below documentation:

  • KB Article 2250186 - SCR Form: XML Software Change Requests for PM and 360 Multi-Rater Templates
  • KB Article 2250190 - SCR Form: XML Software Change Request for Goal Plans


provisioning, change, changes, switch, switches, SCR, Software Change Request, feature, features, enable, disable, enabled, disabled , KBA , LOD-SF-LMS , Learning Management System , How To


SAP SuccessFactors Learning 2305