SAP Knowledge Base Article - Public

3350077 - To disable 'Create New Account' option on External Site

Symptom

When a site it created to allow external users to access only, an option to 'Create New Account' continues to exist

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

The option to Create New Account is displayed to external users as the configuration highlighted below is enabled.

Resolution

In order to restrict anybody from creating a new external user account you should navigate to System Administration > Application Administration > User-Created Account

Uncheck the configuration Allow Users to self-create a SuccessFactors Learning account (Activating Identity Authentication Integration is a prerequisite to self-registration and Learning access)

Once the change is saved, then the option to Create New Account will no longer be available to select

Keywords

create new account, site, external user,  , KBA , LOD-SF-LMS-EXT , Sites and External Users , How To

Product

SAP SuccessFactors Learning all versions