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SAP Knowledge Base Article - PreviewSymptom
You have set up the Library in your SAP Service Cloud Version 2 system, and you would like to understand the steps to add files from library as attachments in cases.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Library, Attachment, Case, File, Case Management, How To, Add, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-LIB , Library for SAP Sales/Service Cloud , How To
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