SAP Knowledge Base Article - Public

3350190 - Users are redirected to the last category that was visited in the Catalog.

Symptom

When Customer clicks 'Add Item' in quote, unable to transfer to the root catalog.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

1. Login to CPQ

2. Open setup

3. Click on General 

4. Click on Application parameters

5. Choose Product Catalog.

6. Search for "When users press 'Add Item' in quote, it will take them to the top catalog category" parameter

7. Set the parameter to TRUE

Cause

When user press 'Add Item' in quote, it will take them to the top catalog category parameter is set to False, which is causing the issue for the customer.

Resolution

Customer needs to set When users press 'Add Item' in quote, it will take them to the top catalog category parameter to TRUE.

When set to TRUE, Users are redirected to the root catalog when they click Add Item.

When set to FALSE, Users are redirected to the last category that was visited in the Catalog.

 

See Also

https://help.sap.com/docs/SAP_CPQ/884885f05e6b4c8082254d4d9d63f19b/a364eff271a542c6b7a55dba773ce78d.html?q=redirect%20to%20catalog%20product%20add

Keywords

Redirected to last category, add item in quote, top catalog, catalog, category, When users press 'Add Item' in quote, it will take them to the top catalog category, application parameter, , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2020