SAP Knowledge Base Article - Public

3350229 - User Connector exception - Supervisor value not applied. Supervisor ID reference value not found

Symptom

When running the User Connector or User Connector - SF, an exception Supervisor value not applied. Supervisor ID reference value not found < user id> is listed for some Users.

Environment

SAP SuccessFactors Learning

Cause

The user ID highlighted in the connector exception does not exist. The exception is indicating that the user ID is a manager and therefore cannot update/create the user record as the user/manager ID does not currently exist.

Resolution

Please ensure that the user ID which is mentioned in the connector exception is created in LMS.

See Also

2661300 - Connector Exception 1208 - Supervisor value not applied. Supervisor is terminated.

Keywords

User Connector, User Connector - SF, Supervisor value not applied. Supervisor ID reference value not found , KBA , LOD-SF-LMS-CON , Connectors , How To

Product

SAP SuccessFactors Learning all versions