SAP Knowledge Base Article - Public

3350269 - Error when trying to add user as an Alternate Manager

Symptom

When attempting to add User A as an Alternate Manager for User B the following warning is generated:

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Learning Administration >
  2. People >
  3. Users >
  4. Open User B record >
  5. Actions >
  6. Click on 'Assign Alternate Managers' >
  7. Select User A as the option to be the Alternate Manager >
  8. Error is generated.

Cause

User B is the current manager/supervisor of User A.

Resolution

As User A already reports into User B, therefore User A cannot be selected to be an Alternate Manager for User B.

Keywords

lms, learning, sf, successfactors, alternate, manager, violate, existing, reporting, relationship, error, message , KBA , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions