SAP Knowledge Base Article - Public

3350321 - New Button To Create Sales Order In Contract Is Disabled

Symptom

New button to create Sales Order in Contract is greyed out

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Contract work center.
  2. Search and open for contract XXXX, where XXXX represents Contract ID.
  3. Go to Sales Order facet.
  4. "New" button to create sales order is greyed out.

Cause

Sales contract XXXX, has validity with end date in past as of today, which does not allow creation of Sales Order from Contract.

Resolution

Sales order as follow up document can only be created from valid and active contract.

Keywords

Contract, sales order, New, Disabled, Greyed out , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer core applications all versions