Symptom
New button to create Sales Order in Contract is greyed out
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Contract work center.
- Search and open for contract XXXX, where XXXX represents Contract ID.
- Go to Sales Order facet.
- "New" button to create sales order is greyed out.
Cause
Sales contract XXXX, has validity with end date in past as of today, which does not allow creation of Sales Order from Contract.
Resolution
Sales order as follow up document can only be created from valid and active contract.
Keywords
Contract, sales order, New, Disabled, Greyed out , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem
Product
SAP Cloud for Customer core applications all versions