SAP Knowledge Base Article - Public

3350328 - Mobile device longitude and latitude capture for Clock in Clock Out

Symptom

Not the exact longitude and latitude was captured for Clock in Clock Out in Mobile Device

Environment

  • SAP SuccessFactors Time Tracking all versions
  • SAP SuccessFactors Clock in Clock out

Reproducing the Issue

1. Go to Employee's Time Sheet (Mobile device)
2. Select any date with the Time Sheet week
3. Click on Clock Time and record a Clock in/Clock out
4. Address will show 
5. Captured location and the actual location of user are not same.

Cause

SuccessFactors both Android and iOS app requests permission to access device's approximate location and not precise one.

Message in Android:


Message in iOS:

Resolution

SF app doesn't capture precise location of the user but captures approximate location only. 

That's the reason of captured location and the actual location of user are not same.


Keywords

KBA , LOD-SF-EC-TMS-MOB , Mobile , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Time Tracking all versions