SAP Knowledge Base Article - Public

3350458 - No task is triggered for ROOE rehires after restarting onboarding process


  • After onboarding process is restarted for rehires using Rehire on Old Employment, no task is triggered and cannot proceed onboarding process further.
  • (For SAP Support only) Caused by: User [xxxxxx] is not external user


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Restart onboarding process for ROOE rehire
  2. Go to Onboarding Dashboard > go to rehire's detail page
  3. No task is triggered for onboarding process


Process is restarted after the user has already become an active user: if check in Admin Center >> Data Inspector >> Table_USERS_SYSINFO, impacted ROOE rehire already has Valid=t (active user).

For ROOE, when today's date reach the target date of rehire, he/she will be automatically changed into an active user without any task/process to be completed.


Please complete/cancel onboarding process in time for ROOE rehires to avoid potential issue.


Rehire on Old Employment, ROOE, Restart, No task, ServiceApplicationException , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem


SAP SuccessFactors Onboarding all versions