SAP Knowledge Base Article - Preview

3350704 - Custom Account Party in Tickets not Working

Symptom

You have created a Custom Involved Party, based on the following documentation:
https://userapps.support.sap.com/sap/support/knowledge/en/2874451
https://blogs.sap.com/2017/06/09/overview-on-party-determination-and-involved-parties-in-sap-hybris-cloud-for-customer/

However, this Custom Party is not passing from Accounts to Tickets.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

KBA , LOD-CRM-SRP-PAP , Ticket - Party Processing , How To

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