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SAP Knowledge Base Article - PreviewSymptom
Although you setup the Employees Working Hours and the Country Calendar, the Ticket Time with Agent field is not considering the Employees Working Hours or Country calendar.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Wrong; Service Level Agreement; Time; Not Valid; Blank; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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