3350737 - Phone Number and Mobile Number of Buyer Responsible is not Visible in the Purchase Order Forms

You have created and ordered the purchase order. However when you do the preview, system does not show the phone number and mobile number of buyer responsible in the Purchase Order form. 

SAP Business ByDesign

1. Go to the Purchase Requests and Orders work center
2. Go to the Purchase Orders view
3. Select the relevant Purchase Order 
4. Select Edit button and navigate to Output History tab
5. Click on the pdf form
6. Phone number and mobile numbers are not visible in the form

From the output XML, the tags for telephone number and mobile number are coming from <EmployeeResponsibleParty>. 

<EmployeeResponsibleParty>      
<BuyerID></BuyerID>
<Description></Description>
<FormattedConventionalPhoneNumberDescription></FormattedConventionalPhoneNumberDescription>
<FormattedMobilePhoneNumberDescription></FormattedMobilePhoneNumberDescription> 

You have not maintained the telephone number and mobile number for the buyer responsible and hence the numbers are missing in the form. 

You can update the telephone number and mobile number for buyer responsible in Employee master data. To do so; 

1. Go to the Personnel Administration work center
2. Go to the Employees view
3. Select the relevant Employee
4. Select Edit and navigate to Employment tab
5. Select Workplace Contact Data sub tab
6. Under Communication Data, you can maintain the Phone and Mobile Phone numbers
7. Select Save and Close

KBA , AP-POP-PO , Purchase Order , Problem