SAP Knowledge Base Article - Public

3350737 - Phone Number and Mobile Number of Buyer Responsible is not Visible in the Purchase Order Forms

Symptom

You have created and ordered the purchase order. However when you do the preview, system does not show the phone number and mobile number of buyer responsible in the Purchase Order form. 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center
  2. Go to the Purchase Orders view
  3. Select the relevant Purchase Order 
  4. Select Edit button and navigate to Output History tab
  5. Click on the pdf form
  6. Phone number and mobile numbers are not visible in the form

Cause

From the output XML, the tags for telephone number and mobile number are coming from <EmployeeResponsibleParty>. 

<EmployeeResponsibleParty>      
<BuyerID></BuyerID>
<Description></Description>
<FormattedConventionalPhoneNumberDescription></FormattedConventionalPhoneNumberDescription>
<FormattedMobilePhoneNumberDescription></FormattedMobilePhoneNumberDescription> 

You have not maintained the telephone number and mobile number for the buyer responsible and hence the numbers are missing in the form. 

Resolution

You can update the telephone number and mobile number for buyer responsible in Employee master data. To do so; 

  1. Go to the Personnel Administration work center
  2. Go to the Employees view
  3. Select the relevant Employee
  4. Select Edit and navigate to Employment tab
  5. Select Workplace Contact Data sub tab
  6. Under Communication Data, you can maintain the Phone and 
  7. Select Save and Close
Note: 
In case if the numbers are already maintained but still the telephone number and mobile number for buyer responsible is not visible, you can do some dummy changes to the PO and click on Send Update button. You can remove and rBuyer Responsible details and select Send Update. This will save the updated details of buyer responsible. When you do the Preview, system will show the telephone number and mobile number in the purchase order form. 

Keywords

KBA , AP-POP-PO , Purchase Order , Problem

Product

SAP Business ByDesign 2305 ; SAP Business ByDesign 2308