Symptom
You have created and ordered the purchase order. However when you do the preview, system does not show the phone number and mobile number of buyer responsible in the Purchase Order form.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Purchase Requests and Orders work center
- Go to the Purchase Orders view
- Select the relevant Purchase Order
- Select Edit button and navigate to Output History tab
- Click on the pdf form
- Phone number and mobile numbers are not visible in the form
Cause
From the output XML, the tags for telephone number and mobile number are coming from <EmployeeResponsibleParty>.
<EmployeeResponsibleParty>
<BuyerID></BuyerID>
<Description></Description>
<FormattedConventionalPhoneNumberDescription></FormattedConventionalPhoneNumberDescription>
<FormattedMobilePhoneNumberDescription></FormattedMobilePhoneNumberDescription>
You have not maintained the telephone number and mobile number for the buyer responsible and hence the numbers are missing in the form.
Resolution
You can update the telephone number and mobile number for buyer responsible in Employee master data. To do so;
- Go to the Personnel Administration work center
- Go to the Employees view
- Select the relevant Employee
- Select Edit and navigate to Employment tab
- Select Workplace Contact Data sub tab
- Under Communication Data, you can maintain the Phone and
- Select Save and Close
Keywords
KBA , AP-POP-PO , Purchase Order , Problem