Symptom
A KUT or PDI field was created and added to the MS Outlook Add-in. After operating a Language Adaptation, the field still shows its technical name instead of the label translated.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Log in to the tenant in English.
- Create an extension field XYZ (technical name: XYZ_SDK, label: XYZ-label). (XYZ can be a PDI or KUT field)
- Translate the field XYZ into other languages, e.g., German, via Language Adaptations.
- Add the field to the Outlook Add-in.
- Log in to the MS Outlook Add-in in German.
- The field's label is still displayed as XYZ_SDK, which is the technical name.
*Note: The Language Adaptations is under Administrator > General Settings.
Cause
The Outlook Add-in shows the labels based on the metadata. (Check the metadata by the link: https://myxxxxxx.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/$metadata?sap-label=true) However, Language Adaptations are not updating the metadata.
Resolution
In order to display the translated labels correctly in MS Outlook Add-in, please translate the KUT fields and PDI fields via Adaptation Mode and SDK respectively.
Keywords
MS Outlook Add-in, field name, Language Adaptation , KBA , LOD-CRM-GW-OUT , Outlook , AP-RC-BDS-LM , ByDesign Studio Lifecycle Management , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem