SAP Knowledge Base Article - Public

3351127 - Error "Entry XYZ not valid" When Creating Contact


In the creation screen for Contact you face the error "Entry XYZ not valid" for the Account field, in which XYZ represents the account ID.


SAP Cloud for Customer

Reproducing the Issue

  1. Click on Customer work center.
  2. Under customer work center click on Contacts.
  3. Click on + to create a new contact.
  4. Fill the account with id.
  5. You will receive an error "Entry not valid".


Customer should select All accounts in Account field using the mirror icon (object value selector button).


Select All in the Accounts section.


KBA , AP-RC-UIF , C4C UI Framework , Problem


SAP Cloud for Customer core applications 2305