SAP Knowledge Base Article - Public

3351185 - Timeout when consuming SOAP API

Symptom

Whenever consuming a SOAP API, receiving an error message "timeout" or "Unexpected end of file from server".

Environment

SAP SALES CLOUD CPQ

Cause

Settings for environment are defined to 100 seconds, in order to reduce load of server.

Resolution

If needed, timeout can be increased up to 20 minutes. Please reach out to Product Support and provide the following:

  1. Explicit request for timeout extension;
  2. Amount if needed timeout;
  3. Environment where this should be applied;
  4. Explicit approval.

Keywords

CPQ, API, SOAP, timeout , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023