SAP Knowledge Base Article - Public

3351352 - System Freezes and Error "Enter a Valid Url" Occurs While Adding Help Links to Company-Specific Content

Symptom

When attempting to configure help links in Company-Specific Content, the system freezes for a longer period of time and displays the error "Enter a valid url".

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Login to SAP Business ByDesign tenant
  2. Navigate to Help Center
  3. Under Company-Specific Help, select:
    • Add Company-Specific Content - To add company-specific content to a particular screen.
    • Add Company-Specific Content for all Screens - To add company-specific content to all screens.
  4. To add a new link, Choose New and then select Link.
  5. Enter URL, Name, Duration, Description.
  6. Select OK.

The system freezes and displays error message "Enter a valid url"

Cause

Issue is due to the special character ":" (like as :b) present in the URL link,  which is against the standard http URL validation.  

For example:

    abcdefg/:b:/r/sites/ByD-/hijklmn/opqrs.pdf?csf=1&web=1&e=IJFHk4 

    The SharePoint link above contains the unsupported special character ":b"

    Note: The above-mentioned URL is not specific to any customer. It is provided only as a reference to analyze how special characters could be displayed in a copied URL link.

    Resolution

    According to standard SharePoint behavior, the direct file contains special characters like :b, :x, :w, and :f, that are used to identify the file type. In order to add the help links in Company-Specific content use the file path by following the below steps.

    1. Login to SAP Business ByDesign Tenant
    2. Navigate to Help Center
    3. Under Company-Specific Help select Add Company-Specific Help or Add Company-Specific Help: All Screens
    4. Choose New and Select File
    5. Choose Browse and select the File path
    6. Enter Name, Duration, Description 
    7. Choose Ok
      The Link is added successfully.

    See Also

    SAP Note KBA 1843098- How to add Company Specific Help Document in the Help Center in SAP Business ByDesign (ByD)

    SAP Note KBA 3293632 - Not Able to Add Company-Specific Help in format "mailto"

    Keywords

    Company-Specific Content, Help Center, Help Links, Enter a valid URL, Invalid URL, Special Characters, SharePoint Link, File, Link, System Freeze , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Problem

    Product

    SAP Business ByDesign all versions