Symptom
There is no Net Amount for Products under Opportunities.
Environment
- SAP Sales Cloud and SAP Service Cloud Version 2
- SAP Sales Cloud Version 2
Reproducing the Issue
- Go to Guided Selling
- Open one Opportunity
- Add a Product under the Product section
- There is no Net Amount for the Product
Cause
Scenario 1: Currency has not been maintained for the Opportunity.
Scenario 2: Currency has been maintained for the Opportunity, however it is not the same as the Product Price currency.
Resolution
Please kindly maintain the Currency field in the Expected Value field of the Opportunity. Currency Conversion for Opportunity is currently in Roadmap, and please kindly raise a case to CEC-CRM-GS if you would like to enable it in your tenant. Also please note that the original Product has to be deleted and added again for the Net Amount value to be shown.
See Also
KBA: 3351908 - No Net Value for Products under Sales Quotes
Keywords
Pricing; Price; Products; Net Amount; Net Value; Opportunities; Guided Selling; Pricing , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-PRC , Pricing for SAP Sales/Service Cloud , Problem