SAP Knowledge Base Article - Public

3351868 - No Net Amount for Products under Opportunities

Symptom

There is no Net Amount for Products under Opportunities.

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2

Reproducing the Issue

  1. Go to Guided Selling 
  2. Open one Opportunity
  3. Add a Product under the Product section
  4. There is no Net Amount for the Product

Cause

The currency which is the same as the Product Price is not maintained for the Opportunity.

Resolution

  • Please kindly maintain the Expected Value field the same as the currency of the Product Price in the header of the Opportunity. Then the Net Amount will appear for the Product. But the original Product has to be deleted and added again for the Net Amount value to be shown.
  • Currency conversion will be enabled in short term. Please note that any forward-looking roadmap item is subject to change and timelines are tentative in nature.

Keywords

Pricing; Price; Products; Net Amount; Net Value; Opportunities; Guided Selling , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions