SAP Knowledge Base Article - Public

3351885 - [Onboarding} Location & Job code are not visible for all employees for Onboarding

Symptom

In Onboarding Dashboard, The Location & The Job code are not visible for all employee.

Environment

SAP SF ONBOARDING

Reproducing the Issue

  1. Go to onboarding dashboard 
  2. You can observe that there are many candidates who already hired in EC, we can able to view location and job code and the same not visible for few candidates.

Cause

The hire Date is not being updated in ONB2Process.

Resolution

It is observed that for all the impacted candidates there has been a HireDate change on the EC entities from Import resulting in the targetDate of ONB2Process remaining unaltered. Since the HireDate is being changed to a future date, the load of dashboard landing page fails to fetch these future dated entities resulting in Location and JobTitle loading blank.

In Onboarding General Settings, You can Toggle ON one of the available toggle. This toggle might not work for Cross boarding and ROOE users. If these features are not being used then this toggle can be turned on.
In case if ROOE and cross boarding is being used continue with the IMPORT but post that the target Date in ONB2Process needs to be updated.

Keywords

Location, job code, onboarding, onb, obx, dashboard , KBA , LOD-SF-OBX-DBD , Dashboard , How To

Product

SAP SuccessFactors Onboarding 2211