SAP Knowledge Base Article - Public

3351908 - No Net Value for Products under Sales Quotes

Symptom

There is no Net Value for Products under Sales Quotes.

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2

Reproducing the Issue

  1. Go to Sales Quotes
  2. Open one Sales Quote
  3. Add a Product under the Product section
  4. There is no Net Value for the Product

Cause

Scenario 1: Currency has not been maintained for the Sales Quote.

Scenario 2: Currency has been maintained for the Sales Quote, however it is not the same as the Product Price currency. Also Exchange Rate for these two currencies has not been maintained in the system.

Resolution

Please kindly maintain the Currency field in the header of the Sales Quote. If the currency is not the same as the Product Price currency, please kindly follow the following steps to maintain the Exchange Rate:

  1. Go to Settings.
  2. Search for Language, Region, and Currency and open it.
  3. Under the Exchange Rate tab, maintain the exchange rate for the two currencies.

Then the Net Value will appear for the Product.

 

Keywords

Pricing; Price; Products; Net Amount; Net Value; Sales Quotes; Currency; Exchange Rate , KBA , CEC-CRM-CQP , Sales Quote for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions