SAP Knowledge Base Article - Public

3351953 - Incorrect Characters/Letters Displayed


  • There is an inconsistencies with letters in different languages across different pages such the Home Page
  • There is an inconsistencies with letters of users First Name and Last Name on the Employee Profile 
  • Letters with special characters are not displayed correctly


SAP SuccessFactors HXM Core

Reproducing the Issue

  1. Login to your instance
  2. See the title within image banner is not displaying correctly
  3. Navigate to a users Profile that has a special character in either their First Name or Last Name
  4. Notice that some letters appear in a smaller font weight - Example affected characters: č ě ň ř Ď Ť, etc.


It was confirmed by our engineering team there is an issue with the SAP UI15 version that is causing this inconsistency 


  • Our engineering team have advised that this issue will be patched in the 2H 2023 release
  • Please see the following Community Post regarding the 2H 2023 release date - 2023 Release Date Changes

See Also


characters, employee profile, name, title, incorrect, letters, wrong, displayed, home page , KBA , LOD-SF-PLT-THM , Theme Manager Issues , LOD-SF-EP , People Profile (Employee Profile / PP3) , Known Error


SAP SuccessFactors HXM Core all versions