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3352230 - Restricting Chat Activity Creation when using Agent Desktop in Service Cloud


  1. You are using the Agent Desktop/Service Agent Console in SAP Service Cloud
  2. You business requires implementing a role-based access control to restrict chat activity creation for specific users and enable it for others.
  3. You would like to understand the best options to achieve such requirement.



  • SAP Cloud for Customers
  • SAP Cloud for Service
  • Agent Console Add-On for SAP Service Cloud


SAP Cloud for Customer core applications 2305


ACL, Chat, Access, Rights, Restrictions , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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