SAP Knowledge Base Article - Public

3352462 - COD2305 Merge not possible: Business Partner has multiple roles assigned


When attempting to merge Individual Customers, you get the error message "Merge not possible: Business Partner XXXXX (XXXX) has multiple roles assigned.''


SAP Cloud for Customer

Reproducing the Issue

1. Go to Individual Accounts and open customer XXXX
2. Click on 'Duplicate check' and select any of the records in the result list with similarity 100%
3. Click 'Merge'. The error is shown


The Record is an Individual Customer but the Business Partner is also Contact Person for Account.


Merging of Business Partners with multiple roles like in this example (Individual Customer & Contact Person) is not supported. 

This is Expected Behaviour.


Merge, Individual Customer, Business Partner, Duplicate Check , KBA , LOD-LE-BP-MRG , Business Partner Merge , Problem


SAP Cloud for Customer core applications 2305