SAP Knowledge Base Article - Preview

3352559 - Email address (customer information) is getting changed when reloading quote in CPQ-C4C integration

Symptom

This article explains how CPQ system evaluates customer information coming from C4C and how to avoid issues of customer information getting changed when switching tabs between CPQ & C4C.


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Environment

SAP SALES CLOUD CPQ

Keywords

Email address changed, Customer information changed in CPQ & C4C, Inconsistent customer info, CPQ, C4C, Email issue, CRM account id, customer code , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

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