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SAP Knowledge Base Article - PreviewSymptom
You notice that, after creating a new case type version and modifying some of the details e.g. Status Schema, Catalog, Number Range, Phases and Steps, you are unable to select these new details for cases previously created, even though they have the same case type.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Case, Case Type, Type, Version, Service, SAP Service Cloud Version 2, Status Schema, Catalog, Number Range, Phases, Steps, Dependent, Case Type Version, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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