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3352682 - Unable to See Details of New Case Type Version in Already Created Cases


You notice that, after creating a new case type version and modifying some of the details e.g. Status Schema, Catalog, Number Range, Phases and Steps, you are unable to select these new details for cases previously created, even though they have the same case type.



SAP Service Cloud Version 2.


SAP Service Cloud Version 2 all versions


Case, Case Type, Type, Version, Service, SAP Service Cloud Version 2, Status Schema, Catalog, Number Range, Phases, Steps, Dependent, Case Type Version, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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