3353174 - "Adding comments failed. Please contact SAP support." with comments on the BPC/BW live connections in SAP Analytics Cloud (SAC)

The following behavior occurs in SAP Analytics Cloud for Planning (SAC):

• Adding a data point comment fails with the error "Adding comments failed. Please contact SAP support.".
• In Console -> Network, the following error is seen in one Documents request:
  • MessageClass: "RSDOC"
    Number: 64
    OlapMessageClass: 1
    Text: "Used document type 'text/html' is not supported"
    Type: 2 

• SAP Analytics Cloud (Enterprise) 2023.Q3 and higher versions

1. run story
2. right click in any result cell of the table
3. add Data Point Comment
4. type in any text
5. click "Add Comment"

The SAC tenant has upgraded to the version that supports the RTF comment while the BW side does not support the RTF comment yet because of the lack of SAP Note 3348600.

Install the SAP Note 3348600 in the BW system.

• Adding Comments to a Data Cell of the SAC online help

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