SAP Knowledge Base Article - Public

3353441 - No option to link an email to a contact


You do not see the option to save an Email to a contact in outlook add-in.


SAP Cloud for Customer core applications

Reproducing the Issue

  1. Open outlook
  2. Open some email
  3. Select to open the "view context of SAP cloud for customer"
  4. Search in the context pane for a contact who is not in the recipients list of the email
  5. See there is no option to save the email to this contact



If the email address of a contact is not in recipients list of an email, it is impossible to link the email to it.


Designed Behaviour of the outlook add-in.


Email, Contact, Link, Attach, recipient, Server side, outlook , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer core applications 2305