3353561 - Duplicate Invoice Volume Report in the Customer Invoicing Work Center

When accessing the Reports View in the Customer Invoicing Work Center, the report Invoice Volume is duplicated in the Reports View.

Both reports are browser-based type.

SAP Business ByDesign

1. Go to Customer Invoicing Work Center.
2. Go to Reports View.
3. Scroll down to the Report Category: Sales and Marketing - Customer Invoicing section.
4. In both Invoice Volume reports, hover the mouse over the graphic Icon in the report type column.

Both Invoice Volume reports are displayed as browser-based type.

1. Go to Business Analytics Work Center
2. Go to Design Reports View.
3. In the search field, Search for Invoice Volume.

Two Invoice Volume reports are displayed in the UI.

Both have different IDs and different Report Types, the following information is showned :

Invoice Volume report:

ID: CRMCIVIB_Q0001

Report type: browser-based type

Invoice Volume report:

ID: CRMCIVIB_MQ0001

Report type: Mobile Type

The Invoice Volume report CRMCIVIB_MQ0001 is displayed with Report type as browser-based type in the Customer Invoicing.

Summarizing:

In Business Analytics Work Center:

Invoice Volume - CRMCIVIB_MQ0001 - Mobile Based Type

Invoice Volume - CRMCIVIB_Q0001 - Browser Based Type

In Customer Invoicing Work Center Work Center:

Invoice Volume - CRMCIVIB_MQ0001 - Browser Based Type

Invoice Volume - CRMCIVIB_Q0001 - Browser Based Type

The report  CRMCIVIB_MQ0001 is displayed as Browser Based Type in the Customer Invoicing Work Center due to changes performed by the development side in the version 1811 of the mobile app performed in 1902 release.

This a know issue from SAP Support side and no definitive solution has been implemented yet to avoid the report CRMCIVIB_MQ0001 from being displayed as Browser Based Type in the Customer Invoicing Work center.

As workaround for this scenario there are two available options:

If you do not require/use the CRMCIVIB_MQ0001 for your business needs:

1. Go to Business Analytics Work Center.
2. Go to Design Reports View.
3. In the search field, Search for the report ID CRMCIVIB_MQ0001.
4. Filter for Assigned.
5. In the Column Assign, unselect all checkboxes that are related to the Customer invoicing Work Center.
6. Select Save.

The CRMCIVIB_MQ0001 report will no longer be displayed in the Customer Invoicing Work Center

If you do require/use the CRMCIVIB_MQ0001 for your business needs: 

1. Go to Customer Invoicing Work Center.
2. Go to Reports View.
3. Select the Invoice Volume report that requires to be used in the Work Center (CRMCIVIB_Q0001).
4. Select the Priority Button.
5. Select Mark as Priority.

A exclamation icon will appear in the Priority column of the selected report, this can be used to identify the correct Browser Based Type (CRMCIVIB_Q0001) to be used. 

In Addition, for this workaround the user requires to have the priority column available in the Reports: List table of the Customer Invoicing Work Center.

Note: This configuration is not applied to all users, each user who make use of the report (CRMCIVIB_Q0001) in the Customer Invoicing Work Center, needs to perform the above steps once for the exclamation icon to appear in the UI.

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