3353623 - Exporting an Optimize Design Experience story that includes comments to the PDF format within SAP Analytics Cloud is hanging.

When exporting a story (based on a live connection to a BW system) that includes Data Point Comments to the 'PDF' format and checking the 'Comment' option, the export never completes.

- The workaround to export the story to the PDF format is to uncheck the 'Comments' option until a resolution to this behavior has been determined to allow the comments to be included.

• SAP Analytics Cloud 2023.8.14

1. Open an 'Optimized Design Experience' story that is based on a model with a live BW connection.
2. Export the story to the PDF format and select the 'Comment' option
   
3. Click Export
4. At this time the export hangs and does not complete.

This issue is under investigation by the development team.

This issue is under investigation by the development team.

• SAP Analytics Cloud Help - Create General Tasks
• Plan Workflow & Collaboration on the SAP Analytics Cloud - Enterprise Planning Expert page
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case  for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  
  • https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

Your feedback is important to help us improve our knowledge base.

KBA , LOD-ANA-PL-DPC , Data Point Commenting , Problem