SAP Knowledge Base Article - Public

3353631 - 500 Internal Server Error during Scanned Invoice Upload via Collaboration tool


You are trying to upload scanned invoice via collaboration tool , however you get the 500 Internal Server error. The issue is only happening with few users.


SAP Business ByDesign

Reproducing the Issue

  1. Open the collaboration tool
  2. Login to the respective tenant where you want to upload the supplier invoice
  3. Select the common observation folder where the PDF files are stored to upload the invoice
  4. The upload fails and the error log shows 500 internal server error


Sometimes, when multiple users use the same observation folder to upload the scanned invoice file via collaboration tool, this type of error can occur.


You can create a new observation folder and add the PDF file in that folder and then upload it.

See Also

3260857 - Supplier Invoice Scanning Files Move to Upload Error Folder When You Upload Through SAP Collaboration Window Tool

3049396 - Collaboration Window does not work on Microsoft Server


collaboration tool, 500 internal server error, observation folder , KBA , SRD-SRM-SI , Supplier Invoicing , AP-SIP-SIV , Supplier Invoice , Problem


SAP Business ByDesign 2305 ; SAP Business ByDesign 2308