3353634 - "Account ID" in "Visits" and "activities" Advanced Search filter does not behave same as "Account ID" filter under account search.

"Account ID" in "Visits" and "Activities" Advanced Search filter does not behave same as "Account ID" filter under account search.

 SAP Cloud for Customer

1. Select more than one account ID and copy it to clipboard.
2. Go to Customers Work Center -> Accounts Work Center View.
3. Paste IDs from clipboard to field  "Account ID" on Advanced Search -> Go.
4. The displayed list below is correct, selected Accounts are shown.
5. Go to Visits Work Center -> Visits Work Center View and do the same advanced search above.
6. No results were found to the search.

Same thing happens for Activities, Appointments, Tasks, Email.. The results cannot be found.

This is the system behavior.

 For Activities and Visits, the account IDs needs to be entered one by one by clicking on the Plus button beside Account ID.

Account ID; Visits; Activities; Search Filter; Advanced Search; , KBA , LOD-CRM-ACT , Activities , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions