SAP Knowledge Base Article - Public

3353731 - Getting error when trying to restore the completed form for external users


  • 360 forms are automatically declined for an external participant. 
  • Customer tried to restore the form by using Restore Completed 360 Form but system throws error message saying that "Email address entered does not belong to an active External participant for this 360."


SAP SuccessFactors 360 Multi-Rater


External user have multiple entries/records in the user file - the same email address configured for different username and userid's.


It is a system's expected behavior that we cannot restore forms that have multiple entries in the user file.

See Also


360 form, error , external user, participant, completed form , restore, mutiple entries , KBA , LOD-SF-MTR-PAR , Internal and External Participants , Problem


SAP SuccessFactors HXM Core 2305