SAP Knowledge Base Article - Public

3354217 - Error When Trying to Create a Communication Arrangement

Symptom

You are trying to create a Communication Arrangement to use Analytics DataSources OData, however the system is showing an internal error.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the work center Administrator and General Settings view.
  2. Click Communication Arrangements link.
  3. Press "New".
  4. Select "Analytics DataSources OData" and Press "Next".
  5. On the "Define Business Data" step, select the search help for "System Instance ID".
  6. When the "Select System Instance ID" popup appears, the error appears at that point.

Cause

The cause behind this error is an inconsistency in the backend, where an old entry must be corrected manually.

Resolution

Kindly raise a case to SAP Product Support to have the error fixed from the backend.

Keywords

Dump, Error, New, Communication Arrangement, Server, 500 error, Triggering application component, BC-ESI-ESF-BSA, Info: Retrieve for Parent Node ID, failed on node ROOT, BO. , KBA , AP-RC-CEC-B2B , ByD On-Demand Cloud-Process Integration B2B , LOD-CRM-INT-API , OData API (C4C Only) , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions