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SAP Knowledge Base Article - PublicSymptom
Survey Functionality is missing in SAP Service Cloud Version 2
Environment
- SAP Sales Cloud and SAP Service Cloud Version 2
- SAP Service Cloud Version 2
Resolution
This is the standard system behavior. Currently, survey is not available for Service Cloud Version 2. Survey is only available for Sales Cloud Version 2.
Keywords
Survey;service;case;service cloud version 2;missing , KBA , CEC-CRM-SUR , Surveys for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
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