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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how agents can create multiple cases manually for an inbound email received in your system.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Case, Emails, Email, Manually, Manual, Manual Case, Related Entities, Inbound Email, Inbound, Multiple, Multiple Cases, SAP Service Cloud Version 2, How To, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To
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